We take a look at some of the emerging technologies that can help businesses deliver a seamless customer experience, increase productivity, better protect their data and generally raise their digital innovation profile.
Curtin University has recently been named an ABA100 Winner for Digital CX Management in the Australian Business Awards 2019. The Australian Business Awards honour organisations which demonstrate the core values of business innovation, employee engagement, customer satisfaction, experience management, business sustainability, product and technology innovation.
Magia Solutions is embarking on a new path with the appointment of Surend Dayal to the position of Chief Executive Officer. The appointment of Mr Dayal comes at a critical time in Magia’s 13-year history, as it looks to expand business opportunities both at home and abroad. Mr Dayal said, “Magia is a company that has
AI software has advanced to the point that we no longer need to employ a human being to answer all our customers’ questions through live messaging. Enterprise Customer Service ChatBots are taking customer service to the next level and there are many benefits for your business and your customers.
Welcome to the era of the Enterprise ChatBot. With advances in AI and our love of messaging applications, it’s not surprising that ChatBots are becoming a natural part of the internet landscape. People are getting used to visiting websites and being instantly greeted with a ChatBot asking “How can I help you today?”.