Digital assistants are changing the workplace environment. Advanced chatbots provide a new, always-on way for people to navigate and understand often complex systems.
For instance, an employee starting a new job can often require weeks of inhouse training. By introducing an intelligent chatbot, users can ask questions, raise requests without needing to learn how to navigate through specific screens or follow written notes that can quickly become outdated.
Let’s look at some further ways that Digital Assistants can simplify user experience and provide a wide range of business benefits.
Digital Assistants for Enterprise Resource Planning (ERP)
Many businesses rely on ERP to improve their operational efficiencies. Often there are challenges when a business expands but still wants to retain a personalised experience for employees (and customers). Digital assistants overcome this hurdle because they can tirelessly, in an instant, answer routine and mundane questions that are important to keep employees engaged and informed. A chatbot is invaluable in this instance as it can reduce support staff requirements or free up staff to focus on higher-value and more strategic work.
ERP solutions are generally designed for processing business transactions, and quite often lack a modern user experience. A digital assistant overcomes this and will support staff when they need to access information for completing a task or when they require training, for example. Managers can then reduce user training and support requirements, reinvesting the saved money and resources directly back into the business.
Digital assistants can also talk to multiple systems at once, handling processes across business units or different applications through a single interface. For example, an employee can quickly and simply submit an expense claim through a digital assistant, increasing the efficiency of the business’s accounting and financial operations.
Digital Assistants for Workers in Hazardous Environments
Workers in confined spaces, working at heights or wearing PPE, such as gloves, may have difficulty using a portable device/keyboard. A digital assistant with a voice interface enables them to interact with systems to order parts, display schematics/diagrams or even complete jobs.
Productivity is improved as workers can remain ‘hands-on’ but still interact with systems and access or update information in real-time using voice commands.
Intelligent chatbots can also be used to improve safety by training workers on safety procedures, highlighting key statuses and chemical hazards, and relaying operating instructions. This is especially useful for temporary or new workers who may not be familiar with their surroundings, and as an added supplement for in-person training.
Digital Assistants for Health Care
Health and safety requirements in clinical settings mean workers need to glove/unglove and scrub in/out if they need to use a computer to access patient information, for example. Voice responsive digital assistants enable ‘touchless computing,’ to provide easier access for clinical staff to the information they need. This technology is both time saving and resource saving (including gloves and soap).
Digital assistants can also significantly improve the patient user experience by arranging appointments on their behalf, delivering lab, test or procedure outcomes, analysing results, answering queries and even recommending next steps.
Unlike consumer grade digital assistants such as Amazon’s Alexa, Oracle’s voice responsive digital assistant can be tuned for industry-specific terminology providing much greater accuracy. Plus as data is not processed through a public cloud service, there is a higher level of security and privacy.
Digital Assistants for Reporting
Being able to access data in a timely manner to make important decisions is crucial for senior staff. An advanced chatbot with a conversational interface allows executives and managers to perform ad-hoc queries or analysis by simply asking questions.
A digital assistant can integrate with your analytics tools to complete tasks like searching for information, creating documents or understanding a data report. This can give a business a significant advantage over its competitors in terms of time savings, data accuracy and productivity.
These are just some of the many areas where a digital assistant can create greater efficiency, productivity, safety and competitive advantage in your workplace environment.
Take our interactive quiz to see if a digital assistant could transform your user experience.